Complaints Procedure

At Infinityblu Dental Care, we endeavour to provide the best possible care and treatment at all times. We value all feedback, positive or negative, as it can help us continually improve our practice. If you have a complaint or concern about the care or service you have received from this practice, please let us know.

We operate a confidential in-house complaint procedure, which we hope will resolve any problems quickly and efficiently.

How to complain

  • In the first instance, contact the practice and discuss your grievance with the Practice Manager.
  • If you feel the problem has not been resolved, put your complaint in writing to our Principal, Chris Barrowman.
  • All complaints are taken very seriously and we will send a response within five days of receipt of your letter. We aim to resolve any complaint within ten working days, although, in some cases, we may require more time.
  • If, after the investigation has been completed, you are still not satisfied with the conclusion, you can take your complaint to an independent organisation, i.e. the Dental Complaints Service:

    NHS Borders
    T: 01896 826719
     
    NHS Fife
    T: 01592 648153
    E: Fife@patientexperience@nhs.scot
     
    NHS Forth Valley
    T:01324 566660
    E: FV.complaints@nhs.scot
     
    NHS Tayside
    T: 0800 027 5507
    E: TAY.feedback@nhs.scot

GDC Contact Information

GDC Contact Details: Contact us
 

Financial Ombudsman

Financial Ombudsman - https://www.financial-ombudsman.org.uk/

complaint.info@financial-ombudsman.org.uk

Call the helpline on 0800 023 4567

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.

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