Complaints Procedure

At Infinityblu Dental Care, we endeavour to provide the best possible care and treatment at all times. We value all feedback, positive or negative, as it can help us continually improve our practice. If you have a complaint or concern about the care or service you have received from this practice, please let us know.

We operate a confidential in-house complaint procedure, which we hope will resolve any problems quickly and efficiently.

How to complain

• In the first instance, contact the practice and discuss your grievance with the Practice Manager.
• If you feel the problem has not been resolved, put your complaint in writing to our Principal, Chris Barrowman.
• All complaints are taken very seriously and we will send a response within five days of receipt of your letter. We aim to resolve any complaint within ten working days, although, in some cases, we may require more time.

• If, after the investigation has been completed, you are still not satisfied with the conclusion, you can take your complaint to an independent organisation, i.e. the Dental Complaints Service:

  NHS Borders
  T: 01896 826719
  E: patient.experience@borders.scot.nhs.uk
   
  NHS Fife
  T: 01592 648153
  E: Fife@patientexperience@nhs.scot
   
  NHS Forth Valley
  T:01324 566660
  E: FV.complaints@nhs.scot
   
  NHS Tayside
  T: 0800 027 5507
  E: TAY.feedback@nhs.scot

GDC Contact Information