At Infinityblu Dental Care, we endeavour to provide the best possible care and treatment at all times. We value all feedback, positive or negative, as it can help us continually improve our practice. If you have a complaint or concern about the care or service you have received from this practice, please let us know.
We operate a confidential in-house complaint procedure, which we hope will resolve any problems quickly and efficiently.
If, after the investigation has been completed, you are still not satisfied with the conclusion, you can take your complaint to an independent organisation, i.e. the Dental Complaints Service:
Financial Ombudsman - https://www.financial-ombudsman.org.uk/
complaint.info@financial-ombudsman.org.uk
Call the helpline on 0800 023 4567
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
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