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An important announcement from infinityblu Dental Care & Implant Clinic

Dear Patients

As you will be aware, thankfully, the Scottish Government announced the news on Thursday that Scottish Dental practices have now been given the go ahead to re-open in a phased approach as of Monday 22nd June 2020.

During lockdown, we have been working hard behind the scenes adapting and developing our protocols to ensure that when we re-open, we can do so in a way that is safe for both our patients and team.

We are now in the position to finalise our Standard Operating procedures, based on the most up to date advice and evidence, and can create our re-opening patient journey. This will enable us to re-open an Infinityblu practice later next week.

Certain aspects of your visit to us at the practice will be different - all changes that will be made with the aim of keeping you safe by maintaining social distancing, minimising contact and limiting travel, whilst still providing you with a pleasant and comfortable treatment experience.

In the initial phase, we are only authorised to see patients for urgent emergency care, prioritising only those in pain. Initially, this will be in the form of emergency assessment and advice, issuing of prescriptions, x-rays, extractions and emergency dressings/crowns. Our treatment options are going to be extremely limited in the initial weeks, please do not be alarmed or concerned with how little we can offer initially. Any emergency treatments that require the use of a drill or aerosol production will require us to refer you to the local Urgent Dental Care Centre.

Non-emergency treatments such as routine oral health checks and hygiene visits will be phased in over time in a carefully controlled pathway back to full service.

When we re-open later next week, and move beyond the current phase 2, we will personally contact all patients who have had their appointments cancelled during lockdown to discuss your ongoing care and will rebook these appointments once we have received clarification, timescales, and updated our protocols to reflect this.

There is no need to contact the practice at this time unless you have a genuine emergency.

We will continue providing the virtual and phone service, for the early part of next week until we re-open, providing advice, issuing prescriptions, and will continue to refer patients that require face to face emergency care to the local Urgent Dental Care Centre. If you, a friend, a family member, or a colleague, is suffering from any dental problems, needs advice, or just wants to ask us a question, then please call us on 01350 729198 or make use of our FREE face-to-face virtual consultation service at Infinityblu.

We appreciate your patience during this transitional period as we all are working towards getting back to some semblance of normality and service.

We wish you and your loved ones ongoing health and well-being, and we are very much looking forward to seeing you again very soon.

Chris Barrowman and the Team